Hiatt Magical Vacations, LLC TERMS AND CONDITIONS
These terms and conditions (the "Agreement") describe what you are legally entitled to expect from us when you
purchase travel related services through us, in addition to your obligations as a customer. The terms "we", "us" and
"our" refer to HIATT MAGICAL VACATIONS, LLC. The term "you" refers to the customer visiting our website,
booking a reservation through us or otherwise using our services

 

1. OUR AGREEMENT WITH YOU
Products and Suppliers
We sell a variety of travel related products from different suppliers and service providers ("Suppliers"). Each
Supplier has its own terms and conditions that are applicable to your particular arrangements in addition to our
general terms and conditions, and you should make sure you understand them. Certain software and content found
on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions.
Hiatt Magical Vacations, LLC is acting as a "Booking Agent" for products and services that are not directly supplied
by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a
co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in
connection with such products and services.
All airlines tickets are subject to supplemental price increases that may be imposed after the date of purchase.
Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. You
may be charged additional sums by Hiatt Magical Vacations, LLC to offset increased fees, fuel surcharges, taxes,
and fluctuations in foreign exchange markets or any combination thereof. Acceptance of these terms and conditions
hereby consent you to any post-purchase price increases and authorize Hiatt Magical Vacations, LLC to charge my
credit card for such additional amounts.
Deposits and Payment
Any deposits from you may be non-refundable, as where noted by the Supplier. Payment of a deposit enables us to
hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full
payment and other travel documents have been issued, subject to any terms and conditions of the Supplier. We will
advise you of the date that full payment is required. Upon your provision of your payment information, you are
authorizing us to make the payment arrangements with the corresponding Suppliers.
We reserve the right to refuse personal checks as a method of payment. After full payment, the conditions of the
contract with your Supplier may permit them to increase the cost of your arrangements. If we are acting as your
Booking Agent, we will pass on any such increase to you as we become aware of such increase. Subsequently, you
are not guaranteed a lower price if at any time prior to your travel the price decreases. If we have arranged a
package, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates mean that the
price of your travel arrangements may change after you have paid in full.
Documentation
Our general practice is to send documents to our customers electronically whenever possible.
Cancellations and Changes
Your contract with your Suppliers may allow them to cancel or amend bookings. If we are your Booking Agent, we
will ensure that you are promptly notified of any significant changes once we become aware of such change if there
is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to
the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements,
accepting an offer of alternative travel arrangements if one is made available by the Supplier, or canceling your
booked arrangements and receiving any applicable refunds. We do not guarantee that any refunds will apply.

If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave the
United States, we will contact you by email to advise you of this. Please ensure that you have given your contact
email address to us and that you regularly check for messages before you leave. We have no control over airline
schedule changes and accept no liability for costs which may arise as a result of such changes.
After you have left the US, it is your responsibility to check with the airline that any onward flights you have
confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before
the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with
them your intention to fly.

 

2. YOUR AGREEMENT WITH US
Your Acceptance of these Terms and Conditions
By booking your arrangement with us via our agents, you are agreeing to be bound by the terms of this Agreement,
including Parts 1-3 of this Agreement and any additional terms and conditions of any Supplier that are applicable to
your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you
represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree
that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or
purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the
applicable travel related product or service, and (d) our right to debit your account for any costs we incur as a result
of such violation. You represent and warrant that (a) you are of sufficient age to use our services and website and
can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of
those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you
or members of your group is true and correct. You are responsible for informing such other persons of all terms and
conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of
our services or website by you and those using your name or account.
If You Change Your Booking
Where a change requested by you to your travel arrangements is permitted and possible, any additional Supplier
charges may apply. Please contact your original booking agent to inquire about changes. Please note that all
reservation changes are subject to availability and the terms and conditions of the product purchased.
Changes to name details are not allowed by many airlines and other Suppliers. While we will make every possible
attempt to make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name
change as a cancellation, to which standard conditions and charges would apply.
Flights must be taken in the sequence they appear on your ticket or Eticket confirmation. If you plan not to take a
flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check
in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra
charges and/or your whole flight itinerary being cancelled and/or render your ticket void.
If You Cancel Your Booking
If you cancel your arrangements, you may be entitled to a partial or full refund, based upon your Supplier(s) terms
and conditions. If you decide to cancel arrangements before the balance due date, any deposits paid may be
non-refundable, based on your Supplier(s) terms and conditions.
Refunds will only be paid to you once we have received the funds back from the Supplier(s). Generally flight tickets
cannot be refunded if they are partially used. We are not responsible for a Supplier’s failure to pay a refund.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to
reclaim your cancellation charges through your insurer.
If you are cancelling a Walt Disney World or Disneyland vacation package, your ENTIRE vacation package will be
cancelled, including but not limited to, dining reservations, fast pass reservations, airline reservations, Disney’s
Magical Express reservations.

Important Notice Regarding Airline Reservations
If you arrive at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline
shows no reservation for you – do not leave the counter. Check your ticket. If the status box shows "OK" for the
flight in question, the airline policies typically require them to accommodate you on that flight, or if that is not
possible, they must either find you a substitute flight or pay you denied boarding compensation. If necessary ask to
speak to a supervisor.
If You Have A Complaint
If you have a problem during your holiday, please inform the relevant Supplier (e.g. your hotel) immediately. Should
they be unable to resolve the matter, please immediately contact us using the contact information you were provided
upon booking. If you fail to contact us in a timely manner, we will not be permitted the opportunity to investigate your
complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.
Travel Documents and Destinations
It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our
attention any errors or discrepancies within 24 hours of booking. Your travel documents are valuable and should be
safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft,
damage, etc.
Prior to booking international travel, we recommend that you review any U.S. Government’s prohibitions, warnings
and advisories applicable to your destinations. By offering travel to any particular destination, we do not represent
that travel in such destination is safe or without risk.
You further agree that in connection with your activities, you will not permit the use of our services or website by
anyone that resides or is staying in a country for which such use is prohibited under U.S. regulations.
Passport, Visa and Immigration Requirements
It is your responsibility to fulfill the passport, visa and other immigration requirements applicable to your itinerary.
You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the
case of you being unable to travel due to not complying with any such requirements.
Insurance
Travel insurance is a vital part of your arrangements. We strongly recommend that you purchase adequate
insurance for the duration of your travel. Travel insurance is a mandatory element of some travel arrangements. We
are able to arrange travel insurance for you, furnish a quote, and answer any questions you may have regarding
travel insurance.
Travel Advice and Vaccinations U.S. Citizens should refer to the travel advice posted by the U.S. Department of
State at travel.state.gov for all the countries you intend to visit. Vaccinations may be required for some or all of the
places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations
for your itinerary.
Airline use of Insecticide Spray
Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Federal law
requires that we refer you to the Department of Transportation’s Disinsection Information page on their website at
the time of booking for further information. http://airconsumer.dot.gov/spray.htm.
Hazardous Materials Disclosure
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A
violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous
materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and
radioactive materials. Examples: paints, lighter fluid, fireworks, tear gases, oxygen bottles and
radio-pharmaceuticals.
There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in
your luggage and certain smoking materials carried on your person. For further information review the information
found at TSA’s prohibited items webpage at http://www.tsa.gov/traveler-information/prohibited-items.
Indemnification
You agree to indemnify us and our affiliates, and any of our Suppliers, and any such parties’ officers, directors,
employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs,
(including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this
Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.
Privacy Policy
You consent to our processing and sharing of personal information about you and other members of your party that
you have provided to us with the supplier(s). Your personal information will not be used for any other purpose. You
represent that you have read and agree to the terms of our privacy policy, which can be found at our website.

 

3. ADDITIONAL TERMS
Warranties, Disclaimers and Limitation of Liability
FOR THE AVOIDANCE OF DOUBT, REFERENCES HEREIN TO "US" "WE" AND "OUR" SHALL ALSO REFER TO
OUR AFFILIATES. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY US OR OUR
SUPPLIERS OR PUBLISHED ON OUR WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING
PRICING ERRORS. WE DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY
ERRORS OR OTHER INACCURACIES RELATING TO SUCH INFORMATION THAT APPEARS ON OUR
WEBSITE. WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE
AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE.
IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING
RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.
ANY RATINGS FOR SUPPLIERS ARE INTENDED ONLY AS GENERAL GUIDELINES, AND WE DO NOT
GUARANTEE THE ACCURACY OF THE RATINGS. WE MAKE NO GUARANTEES ABOUT THE AVAILABILITY
OF SPECIFIC PRODUCTS AND SERVICES. WE MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED BY US OR CONTAINED ON OUR
WEBSITE FOR ANY PURPOSE. THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES BY US
DOES NOT CONSTITUTE OUR ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCT OR SERVICE.
ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT
WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES THAT OUR WEBSITE, ITS SERVERS OR ANY
EMAIL SENT FROM US OR OUR SUPPLIERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION,
SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
WARRANTY DISCLAIMERS MAY VARY FROM STATE TO STATE.
THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS
WEBSITE ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF HIATT MAGICAL
VACATIONS, LLC. WE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS,
WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL
INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM.

WE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION,
OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND OUR CONTROL, AND WE HAVE
NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, REROUTING OR ACTS OF
ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO,
DISPLAY OF OR USE OF THIS WEBSITE OR OUR SERVICES OR WITH THE DELAY OR INABILITY TO
ACCESS, DISPLAY OR USE OUR WEBSITE WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT,
TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.
IF, DESPITE THE LIMITATION ABOVE, WE ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES
OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN OUR
LIABILITY WILL IN NO EVENT EXCEED, IN THE AGGREGATE, THE GREATER OF (A) THE SERVICE FEES
YOU PAID TO US IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS WEBSITE, OR (B)
ONE-HUNDRED DOLLARS (US$100.00) OR THE EQUIVALENT IN LOCAL CURRENCY.
THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE
LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY
SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
Hiatt Magical Vacations is in no way responsible for any sickness, virus, or medical condition a client contracts while
traveling including, but not limited to COVID19.

 

4. GENERAL
We are acting as an independent contractor and no joint venture, partnership or employment relationship exists
between you and us or our Suppliers as a result of this Agreement or your use of our website.
We reserve the right at any time to modify this Agreement without prior notice to you. Your continued access or use
of our website or services signifies your acceptance of the modifications to the Agreement. You may not assign your
rights or obligations under this Agreement to any third party. We may terminate this Agreement at any time for any
reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity.

 

Updated 05/21/20